FAQs
YOU HAVE A QUESTION ? WE’VE GOT THE ANSWER !
Adventures
-
An escape game is an adventure played with a group where the aim is to complete a mission and/or escape from the place you're locked in. To do this, you'll have to solve a series of riddles in several enclosed spaces.
-
Our adventures are suitable for all levels. Beginner teams will be more supported in their progress, while expert teams will be more autonomous and find original challenges. If you're a beginner, we recommend you start with our "Fairytales Regulation" adventure.
-
Our adventures are not dangerous if you follow the safety instructions given by your game master at the start of the game. Some passages may surprise you, but are not frightening.
-
The adventure lasts an average of 1h30. Count on a total of around 1h45 on site, including a chat with our game master.
-
Our adventures "Fairytales Regulation" and "The Fantastic Warehouse" are available in English. The language played in is chosen when booking. Reservations in English must be made at least 48 hours before the session.
Our adventure "Pandore kids" is only available in french.
-
Our facilities are perfectly suited for team buildings. Our special "Tales in distress" team-building adventure can accommodate up to 36 people simultaneously. Additional services are also available: meeting room, cocktail reception, breakfast, etc. For further information, please check our team building section or contact us at commercial@pandore-escape.com or by telephone on 06 99 50 20 40.
Players
-
The Guardians of Tales adventure, available only on Wednesdays, takes place in the setting of Fairytales Regulation and is suitable for children aged 5 to 10.
The Fairytales Regulation adventure is available for children aged 8 and more, and the Fantastic Warehouse for children aged 12 and more. For safety and practicality reasons, children under 14 must be accompanied by at least 2 adults.
-
You're more than welcome to join a 2-player team for both adventures, "Fairytales Regulation" and "The Fantastic Warehouse". However, some of the mechanisms can be complex, and the difficulty of the adventure is higher with only 2 players.
-
For the best adventure, we recommend teams of up to 5 players. Although less intense, the ‘Fairytale Regulation’ adventure can still be booked for 6 players. The ‘Fantastic Warehouse’ adventure is not accessible to teams of more than 5 players.
-
The "Fairytales Regulation" adventure is fully accessible to PRMs, with a limit of one person per team, due to space restrictions. However, please let the team know in advance by commenting on your booking. For all other disabilities, please call us before you come to find out if our adventure is suitable for you. The "The Fantastic Warehouse" adventure is not accessible to wheelchair users.
-
We do not recommend this adventure for pregnant women. The presence of elements to climb on, certain special effects (smoke projections) and surprise effects could make you feel uncomfortable or prevent you from fully enjoying the experience. If you still wish to take part in the adventure, please comment on your booking.
-
Both our adventures feature certain explosions, fireworks and powerful sounds that may upset the sensibilities of people with epilepsy.
Reservations and payments
-
The price, including VAT, is : 46€ per player in a team of 3, 42€ per player in a team of 4 37€ per player in a team of 5, 32€ per player in a team of 6 (team of 6 only for Fairytales Regulation).
-
Reservations can only be made via our website. If you need assistance before the payment stage, you can call us and we will guide you.
-
No refunds or credit notes will be issued for session cancellations. However, it is possible to reschedule your session free of charge up to 7 days before the initial booking date. After this date, a €30 fee will be charged on the day of your arrival. No cancellations or postponements are possible on the day of your session.
-
It is possible to reschedule your session free of charge up to 7 days before the initial booking date. After this date, a €30 fee will be charged on the day of your arrival. No rescheduling is possible on the day of your session. In order to reschedule, please contact us with a new booking date.
-
If one of the participants can no longer come, you can suggest another person to join your team, as places are not nominative. However, no refund or credit note will be issued for the missing player.
-
Our warehouse doors open at the exact time of your reservation. Any delay of more than 5 minutes may result in a reduction of the adventure time. After 15 minutes' delay, we cannot guarantee that your game session will be completed.
-
Unfortunately, it is not possible to pay for a session in cash. Reservations and payments are made directly online on our website.
-
Unfortunately, it is not possible to pay for a session with holiday voucher. Bookings and payments are made directly online on our website.
-
Payment via Pass Culture is possible. To do so, you must first pay for your tickets on the Pass Culture website. Once you have the code(s), simply book on our site and select payment via Pass Culture. You can also pay by credit card. Please note, however, that you can book up to 2 tickets per Pass Culture.
Gift Cards
-
Pandore & Associés offers gift cards corresponding to the cost of sessions, depending on the number of players (from €130 to €192). Gift cards can be paid directly on our website in the gift cards section.
-
To use your gift card, you need to make your reservation on our website. Once you've filled in the information at the bottom of the booking form, simply enter the gift card number in the box provided.
